News, Updates, and Special Notices

Holiday Season Collection Schedule
Wednesday December 25th moved to Sunday December 29th
Thursday December 26th moved to Monday December 30th
Friday December 27th moved to Friday January 3rd
Wednesday January 1st moved to Saturday January 4th
Hello Valued Customers
As most of you know by now we are moving to the tickets system only as of January 1st 2025.
The reason? This will ensure the smoothest transition when the CVRD launch their new three stream service model projected June 30, 2025. If that changes we will post here...it will not be any sooner.

Upcoming Service Change:
The Cowichan Valley Regional District (CVRD) will be providing universal curbside garbage, recycle, organics,
yard waste and glass collection to all eligible residents across the whole region. We will be ending our current curbside garbage and organics services once the CVRD services become available. If you have any questions about the CVRD’s coming service, learn more here:
Website: www.planyourcowichan.ca
E-mail: [email protected]
CVRD Recycling Hotline: 250-746-2540

To clarify, we are NOT ending our business at the end of this year, merely switching all clientele to the ticket system to make the transition from our services, to CVRD services as smooth as possible for you!

Where to Purchase Tickets:
Aitken and Fraser Store in Shawnigan Lake
Laughing Llama off the Hwy
Mill Bay Paint and Hardware in the Mill Bay Plaza
Casey & Co Pet Supply beside Drumroasters in Valleyview Centre

They are sold in booklets of 6 tickets for $30.00. Each ticket is used for 25lbs.
Red ones for garbage and green for organics.
They are sticky backed, the easiest is to stick it to the last bag put in your can.
So, starting January 1, 2025
When you put any can or container out, contents weighing 25lbs will need a ticket,
if both containers contents add up to 25lbs then one ticket is fine,
if it’s 50 lbs then two tickets, if it 75lbs then three tickets etc…
We realize that this may be bumpy and confusing for those of you not familiar with the ticket system at first,
but please work with us as we navigate this change too!

FAQ’s!
Yes, it is okay to have two tickets on one can if the weight warrants it.
No, there is not a limit to what you put out, as long as you have enough tickets to cover the weight.
Yes, if you put garbage & organics out, with the total of them both being 25 lbs, one ticket is fine.
Please reach out if you have any questions or concerns!

[email protected]
www.pan-disposal.com
250-743-3053
It is with much gratitude from all of us at PAN.
Many Thanks,
The PAN Team

If we are unable to get out at all due to snow or severe ice the day we will be getting to you will be posted here.

How to tell if it's going to be a snow day 

Safety is our main concern, and we don't want to put you or the        drivers at risk.  Therefore, if the school busses aren't running, we      won't be either.
If the busses are running, but the roads are snowy, or visibility is low, we will generally be out and about - but on those days, routes will take a lot longer. Therefore, give us a few extra hours before you pull your bins in or contact the office. 

What happens when collection day gets missed

We will try and collect your organics and/or garbage at the first possible opportunity.  

If the snow has melted or been removed from the neighbourhood, we are generally able to get to you the following day. If the roads remain snow-covered, and the ploughs haven't been able to dig you out, we have to wait until it is safe to navigate your neighbourhood.  

After several snow days in a row, we may decide it makes more sense to empty your bins the following week.  

The importance of being on time...

Our drivers start early - by 8am - and because we can never quite know how long the route will take (i.e. what time we'll get to your street), it is really important that everyone have their bins out by 8am and leave them out until dusk.
For more information, please send us an email at [email protected]

Going Green - Island-wide!

It's been a few years since we began the Organics program, we want to thank YOU for helping us reach our goal, which is to divert half of what our company collects from the "dump" ... and we are close! This means almost half of the waste produced in South Cowichan is being turned into rich, nutrient-dense garden soil instead of harmful, water-polluting leachates! 
​
We're still struggling to collect clean, un-contaminated organic matter. I know it's easy to forget the bits (especially when food is past it's prime), but the plastic, stickers, tags, bags, etc. have to be removed from food waste before it goes in your bin.