News, Updates, and Special Notices
This is the new home for any updates or changes to our service, or any other newsworthy bits that may impact your life.
We did not go out today Thursday January 16 and will not be going out tomorrow Friday January 17.
We will be collecting both garbage and organics next week for days missed. So, week A customers please have both your garbage and organics out next week on your regular day. Its going to be a very long and hard week for the drivers as they will be doing week schedules A and B, so likely pick up will be much later than usual. Please feel free to put out another bin, especially organics as they can get very heavy, so better to have two lighter than one very heavy. **also please be mindful about where the bins are placed** Piles of snow and ice make it quite difficult for our guys to get to and poses potential injury concern with slipping. If possible, without interrupting plows and vehicles to put the bins in a clear-ish and easier to get to location that would be really helpful....every little bit helps and we so appriciate it :)
Thank-you for your understanding!
Any questions or confusion please feel free to e-mail email@example.com or call 250-743-3053
If we are unable to get out at all due to snow or severe ice the day we will be getting to you will be posted here.
How to tell if it's going to be a snow day
Safety is our main concern, and we don't want to put you or the drivers at risk. Therefore, if the school busses aren't running, we won't be either.
If the busses are running, but the roads are snowy, or visibility is low, we will generally be out and about - but on those days, routes will take a lot longer. Therefore, give us a few extra hours before you pull your bins in or call the office.
What happens when collection day gets missed
We will try and collect your organics and/or garbage at the first possible opportunity.
If the snow has melted or been removed from the neighbourhood, we are generally able to get to you the following day. If the roads remain snow-covered, and the ploughs haven't been able to dig you out, we have to wait until it is safe to navigate your neighbourhood.
After several snow days in a row, we may decide it makes more sense to empty your bins the following week.
The importance of being on time...
Our drivers start early - by 8am - and because we can never quite know how long the route will take (i.e. what time we'll get to your street), it is really important that everyone have their bins out by 8am.
For more information, please send us an email at firstname.lastname@example.org
E-Transfers - an easy way to pay!
Many customers are finding that cash or cheque payments are difficult to organize, so we'd like to promote the option of e-transfers. This can be done through your online banking. If you have any questions about setting that up, you can contact us or your bank branch for assistance.
For e-transfers, however, you'll have to set up a password. We like answers we'll know; your account number, your road name. If you want to use something else, make sure you let us know what it is!
Going Green - Island-wide!
It's been a few years since we began the Organics program, we want to thank YOU for helping us reach our goal, which is to divert half of what our company collects from the "dump" ... and we are close! This means almost half of the waste produced in South Cowichan is being turned into rich, nutrient-dense garden soil instead of harmful, water-polluting leachates!
We're still struggling to collect clean, un-contaminated organic matter. I know it's easy to forget the bits (especially when food is past it's prime), but the the plastic, stickers, tags, bags, etc. have to be removed from food waste before it goes in your bin.