News, Updates, and Special Notices

Hello Valued Customers
We have now moved to our ticket system only for collection starting January 1st 2025.
The reason? This will ensure the smoothest transition when the CVRD launch their new three stream service model projected June, 2025. If that changes we will post here...it will not be any sooner.

Where to Purchase Our Tickets:
Aitken and Fraser Store in Shawnigan Lake
Laughing Llama off the Hwy
Mill Bay Paint and Hardware in the Mill Bay Plaza
Casey & Co Pet Supply beside Drumroasters in Valleyview Centre

They are sold in booklets of 6 tickets for $30.00. Each ticket is used for 25lbs.
Orange tickets for garbage and Green tickets for organics.
They are sticky backed, so easiest to stick the ticket(s) to the top bag in your can so the driver will see when the lid is lifted.

​How tickets work.
Please ensure your containers are out at curbside by 8am.
When you put any can or container out for collection, contents weighing up to 25lbs will need a ticket,
if it’s 50lbs then two tickets, if it 75lbs then three tickets etc…
We realize that this may be bumpy and confusing for those of you not familiar with our ticket system at first,
but please work with us as we navigate this change too!

FAQ’s!
Yes, it is okay to use two tickets for one can if the weight warrants it.
No, there is not a limit to what you put out, as long as you have enough tickets to cover the weight
and each bag does not exceed 25lbs for lifting purposes. (All garbage must be bagged with no loose material in can.)

Will tickets be refundable if I have some left when the new services roll out?
Answer, NO, Pan Disposal will no longer have a viable business and the tickets will be useless, null and void.

Please reach out if you have any questions or concerns!
[email protected]
www.pan-disposal.com
250-743-3053
It is with much gratitude from all of us at the PAN Team.

Upcoming Service Change:
The Cowichan Valley Regional District (CVRD) will be providing universal curbside garbage, recycle, organics,
yard waste and glass collection to all eligible residents across the whole region. We will be ending our current curbside garbage and organics services once the CVRD services become available. If you have any questions about the CVRD’s coming service, learn more here:
Website: www.planyourcowichan.ca
E-mail: [email protected]
CVRD Recycling Hotline: 250-746-2540

If we are unable to get out at all due to snow or severe ice the day we will be getting to you will be posted here.

How to tell if it's going to be a snow day 

Safety is our main concern, and we don't want to put you or the        drivers at risk.  Therefore, if the school busses aren't running, we      won't be either.
If the busses are running, but the roads are snowy, or visibility is low, we will generally be out and about - but on those days, routes will take a lot longer. Therefore, give us a few extra hours before you pull your bins in or contact the office. 

What happens when collection day gets missed

We will try and collect your organics and/or garbage at the first possible opportunity.  

If the snow has melted or been removed from the neighbourhood, we are generally able to get to you the following day. If the roads remain snow-covered, and the ploughs haven't been able to dig you out, we have to wait until it is safe to navigate your neighbourhood.  

After several snow days in a row, we may decide it makes more sense to empty your bins the following week.  

The importance of being on time...

Please ensure your containers are out at curbside by 8am.
​Our drivers start early and because we can never quite know how long the route will take (i.e. what time we'll get to your street), it is really important that everyone have their bins out by 8am and leave them out until they both are collected (until dusk).

​The garbage and organic trucks run on different schedules throughout the day, therefore, both will not be picked up at the same time. As well, please do not expect the same time each week, as this will vary depending on how the drivers' day is going. As long as your garbage/organics collection is out by 8:00am, both should be gone by the time it gets dark out. Please do not put your collection out the night before or leave your collection out overnight, as it will attract animals.
As the garbage and organics is hand-collected, maximum weight in each bag should not exceed 25lbs for lifting purposes. We require all garbage to be bagged, with no loose material in the container.

Going Green - Island-wide!

It's been a few years since we began the Organics program, we want to thank YOU for helping us reach our goal, which is to divert half of what our company collects from the "dump" ... and we are close! This means almost half of the waste produced in South Cowichan is being turned into rich, nutrient-dense garden soil instead of harmful, water-polluting leachates! 
​
We're still struggling to collect clean, un-contaminated organic matter. I know it's easy to forget the bits (especially when food is past it's prime), but the plastic, stickers, tags, bags, etc. have to be removed from food waste before it goes in your bin.