Does PAN provide Bins? 

We don't. Most customers have bins already, and we prefer that customers choose a size and style that works best for their own family. 

We do ask that all (full) bins are labelled clearly, and that each bin is either:

• 25 lbs or under, or
• contains separate bags that are under 25 lbs  

Bins can be purchased at any home-store.

How do I sign up for the ticket program?

Provide the following information by e-mail [email protected] or telephone (250-743-3053):

• Full name
• Street address
• Garbage, organics or both

We'll get back to you asap with your collection schedule and information and add you to the collection route, then we'll start picking up your garbage. It's that simple. 

I received a notice from PAN....

There are several reasons you might receive a notice:
Perhaps your bags/bins are over the weight limit and our drivers cannot safely lift them. Perhaps you did not have enough tickets to cover the weight. Whatever the issue, call or
​e-mail [email protected]​ and we'll help you get things sorted out. 

What about Yard Waste?

While Yard Waste is organic, we generally do not collect it as part of the Organics program. You can take your yard waste, free of charge, to Fisher Road Recycling in Cobble Hill. Check their website for more information - or call to confirm.

You missed me! What do I do?

While we wish it weren't so, we do miss our customers sometimes. But it's always good to be sure before you call. 

• If it's late afternoon (4 pm) and we haven't been by, give us a call or send us an e-mail (please not both). We'll let you know what's going on.  If our driver shows up before we get back to you, please let us know.
• Garbage and Organics routes are done separately - separate trucks, separate drivers, separate timelines. So if one was collected but not the other, it doesn't necessarily mean you were missed. Wait for 4 pm and call or email. 

If we did indeed miss you, let us know - we'll make it right. Typically we'll put you on the end of the following day's route. 

Holiday Hours

Christmas Day and New Years Day are the only holidays that will affect collection. We work every other holiday. IE: If you are scheduled for service on a holiday Monday, put your bins out!

Snow Days....

This past winter was tough - our general rule is that if schools are closed, we won't go out. We do not want to put the our employees or the public at risk. 

In the event of a snow day, we will post the delays on our Home page, and will do our best to make up any missed routes as soon as possible. If snowy conditions persist for some time, there is a possibility that we won't make up the route until the following week - in which case, our drivers fully expect to collect extra! 

What if I can't wait for collection day?

Fisher Road Recycling in Cobble Hill is a full-service waste disposal site. They take everything from compost and and regular household waste to recycling, and their rates are quite reasonable.

Bulk Pick-ups

There are times when you've got a lot. You may be a regular customer or a one-time user, but you've got so much garbage that you're going to need a special pickup. Send us an e-mail or give us a call - and we'll work it out. We'll give you a quote based on the volume, and decide if we can work the pickup into a regular route or if we need to set up a special pickup day. It can be done, and we'll help you do it. 

Why can't Garbage & Recycling be on the same day?

CVRD manages the blue bin program, and PAN does the garbage & organics. We contacted the CVRD to see about aligning our routes, but it just turned out to be impossible to organize. So your Blue Bin days are set by the CVRD, and your Garbage/Organics days will remain as they are.